Frequently Asked Questions
1.
What services does Happy Minds provide?
Happy Minds offers a variety of mental health services, including:
Individual Counseling: Available online or in-person at our office in Jhamsikhel, Lalitpur.
Group Workshops: Designed to raise awareness and build mental health skills.
Employee Assistance Program (EAP): A partnership program offering support to employees of corporate organizations and schools.
2.
How can I book an individual counseling session?
Website: Choose your preferred date, time, and mode (in-person or online).
Phone/WhatsApp/Viber: Call us at +977 9801031443.
Social Media: Message us on Instagram or Facebook at @happyminds.health.
3.
Are online and in-person counseling sessions at Happy Minds confidential?
Yes, all sessions are confidential. Your privacy is our priority, and we adhere to the highest standards of confidentiality. The only exceptions are if there is a risk of harm, in which case we will discuss this with you.
4.
Do you offer services in languages other than English?
Yes, we provide counseling in Newa Bhasa, Maithili, Hindi, and other local languages to ensure culturally sensitive care. If you need a language not listed, reach out to us, and we'll do our best to accommodate you.
5.
Are your therapy rooms wheelchair-accessible?
Yes, our therapy rooms are fully accessible to individuals with mobility challenges.
6.
How can I support a loved one struggling with their mental health?
Show support by actively listening, offering encouragement, and gently suggesting professional help when needed. Research mental health resources together and regularly check in on them.
7.
Are there resources available for immediate help during a mental health crisis?
Yes, here are some 24/7 confidential support options:
Nepal: Call 1166 (toll-free) or 1660-01-22233 – Nepal Mental Health Foundation Helpline
USA: Call 1-800-273-TALK (8255) – National Suicide Prevention Lifeline
EAP Clients: If you're under EAP support, request your hotline number at 9801031442.
8.
What is the Employee Assistance Program (EAP) offered by Happy Minds?
Happy Minds' EAP is a workplace wellbeing partnership for Nepali workplaces, colleges, and institutions. It provides affordable mental health support tailored to your organization’s needs, including:
- One-on-one counseling (online or in-person)
- 35+ wellbeing workshops on topics like stress management, psychological first aid, and more
- Wellbeing engagements like sound bowl meditation, Zumba, and art therapy
- Manager sensitization sessions for leadership mental health literacy
- Anonymous usage reports and impact tracking
To learn more or set up a meeting, contact us at 9801031442.
9.
Are the EAP services customizable to our organization's needs?
Yes, our EAP services are research-led and fully customized. We begin by assessing the mental health status of your employees and understanding their wellness expectations. Based on this, we design a tailored program that is mutually discussed and agreed upon.
10.
Can I access Happy Minds services if I live outside of Kathmandu?
Yes, you can access online counseling sessions via video or phone from anywhere in Nepal.
11.
I live abroad. Can I still book a session with a Nepali counselor?
Absolutely! You can book online sessions with a culturally sensitive Nepali counselor from anywhere in the world.
12.
Are online counseling sessions effective compared to in-person therapy?
Yes, online therapy is equally effective. Our professionals ensure sessions are personalized, confidential, and engaging.
13.
What time zones do you support for online sessions?
We accommodate various time zones. When booking, you can select your preferred timing, and our team will adjust accordingly.
14.
Can I pay for services from outside Nepal?
Yes, we accept international payments. Our team will guide you through the available payment options based on your location.
15.
Is language support available for diaspora clients who prefer Nepali or local dialects?
Yes, we have counselors who can speak Nepali, Newa Bhasa, and other local languages for culturally and emotionally relevant care.
16.
Can our remote or international employees access Happy Minds’ EAP services?
Yes, Happy Minds' EAP is available globally via online platforms. Remote employees can receive the same support as those in Nepal.
17.
Do you offer culturally relevant support for Nepali diaspora staff in multinational companies?
Yes, we offer culturally sensitive support tailored to the unique challenges faced by Nepali employees in cross-cultural environments.
18.
How do you manage time zone differences for international team support?
Our team is flexible and works with clients to schedule sessions at convenient times, including evenings or weekends if necessary.
19.
Is there a limit on the number of online sessions remote employees can take under the EAP?
Session limits are customized based on your organization’s EAP plan. We collaborate with each partner to structure access accordingly.
20.
Contact Details for Queries:
For business-related inquiries, please contact us at 9801031442.
For general inquiries, call 9801031443.